Mobile / Live
j7bet is committed to handling your personal information with care — from the moment you open an account to every transaction you make via Nagad, Upay, or Bank Transfer. This policy explains what we collect, why we collect it, and the choices available to you, subject to your local law and eligible regions.
This privacy policy applies to all personal information collected when you register, log in, or carry out transactions on j7bet, including activity linked to your Nagad wallet, Upay account, or Bank Transfer records. We collect information you provide directly — such as your name, contact details, and payment identifiers — as well as technical data generated during your sessions, including device type, browser, and IP address. We use this information to operate your account, process transactions, respond to support requests, and meet obligations under applicable law. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, those parties are bound by confidentiality obligations. Retention periods vary by data type: transaction records are kept as required by financial regulations, while session and device data is held only as long as operationally necessary. Your access to this platform and the rights available to you under this policy depend on your local law and the eligible regions in which j7bet operates. If you have questions about how your data is handled, the support routes listed on this page are the right place to start.
Payment identifiers linked to your Nagad wallet are processed solely to complete transactions and are not shared beyond the payment chain.
Upay transaction references are retained for the period required by applicable financial regulations and are accessible to you on request.
Bank Transfer details are handled under the same data-handling standards as other payment methods and are never used for marketing purposes.
Not every interaction with j7bet falls under the same rules. Understanding what this policy covers — and what it does not — helps you know where to direct questions about your data.
All data collected when you register, log in, or update your account details is covered by this policy, including device and session information recorded during those actions.
Payment data processed through Nagad, Upay, and Bank Transfer falls within this policy. Third-party payment processors operate under their own privacy terms once data leaves our systems.
Browsing behaviour on j7bet pages — pages visited, time on site, click paths — is collected under this policy and used only for platform improvement and fraud prevention.
Links to external sites, payment gateways, and identity verification providers are governed by those providers' own policies. We are not responsible for their data practices once you leave our platform.
You have practical options when it comes to the personal data we hold. You can request a summary of the information linked to your account at any time — this includes registration details, transaction history, and any support correspondence we have on file. If any detail is incorrect, such as a contact number or payment identifier, you can update it directly in your account settings or ask our support team to correct it on your behalf. Where data is held beyond what is needed for your account or required by law, you may request its removal, subject to any retention obligations we are bound by. All of these actions are available regardless of whether you use Nagad, Upay, or Bank Transfer as your primary payment method. Availability of specific rights may depend on your local law and the eligible region in which your account is registered.
Submit a data access request through the support route on this page. We will provide a summary of the personal information held against your account.
Update contact information and payment identifiers directly in your account settings, or contact support if a field is locked or showing an error.
If you are unsure how a specific piece of your data is being used, send a message through the support channel and we will explain the basis for holding it.
For removal requests or anything not covered by self-service account settings, reach out via the contact routes listed in the support section below.
If you have a question about your data or want to exercise any of the rights described in this policy, the routes below connect you to the right place. Use the channel that suits how you prefer to communicate.
Open the chat widget from any page on j7bet to reach a support agent directly. Use this route for account-specific data questions that need a quick response.
Send a written request to our support address listed in your account area. Email is the recommended route for formal data access or correction requests.
The help section inside your signed-in account contains step-by-step guidance for common data and privacy requests before you need to contact the team.
We apply consistent data-handling standards across every part of the platform, from account registration through to payment processing and support interactions.
Personal information is stored on secured infrastructure with access restricted to authorised personnel. We do not store full payment credentials on our own systems — payment processing is handled by dedicated processors.
We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
We keep your data only as long as your account is active or as required by applicable financial and legal obligations. When data is no longer needed, it is deleted or anonymised.
When this policy changes in a material way, we will notify you via the contact details on your account before the change takes effect. Continued use of the platform after that point constitutes acceptance.
These are the questions we hear most often about how j7bet handles personal data. If your question is not covered here, the support routes above are the right next step.
We collect the details you provide during registration — name, contact information, and payment identifiers such as your Nagad or Upay account reference. We also collect technical data like your device type and IP address to secure your session and prevent fraud.
Payment identifiers are shared only with the processors needed to complete your transaction. Those processors are bound by confidentiality obligations. We do not share your payment data with advertisers or unrelated third parties.
Submit a data access request through the email support route listed in your account area. We will compile a summary of the personal information linked to your account and send it to your registered contact address.
Yes. Most contact details can be updated directly in your account settings. If a field is locked or showing incorrect information you cannot edit yourself, contact support via live chat or email and we will correct it for you.
Transaction records are retained for the period required by applicable financial regulations. Other account data is held only as long as operationally necessary. Once those periods expire, data is deleted or anonymised. The exact period depends on your local law and eligible region.
The policy sets out our general approach, but the specific rights available to you depend on your local law and the eligible regions in which j7bet operates. If you are unsure which rights apply to your account, contact support for clarification.